Last updated: May 29, 2026

1. Overview

At Audacieux Moi, we want you to love what you wear. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains how returns, refunds, exchanges, and cancellations are handled. This Policy forms part of our Terms and Conditions.

This Policy is offered in addition to, and does not limit, any rights you may have under applicable consumer-protection law.

2. Return Eligibility

2.1 You may request a return within 7 days of the delivery date of your Order.

2.2 To be eligible for a return, the Product must be:

(a) unused, unworn, and unwashed; (b) in its original condition with all tags, labels, and packaging intact; (c) free from any signs of wear, damage, stains, odours, or alteration; (d) accompanied by proof of purchase (order number or receipt).

2.3 We reserve the right to refuse a return if the Product does not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned or refunded except where they are defective or were dispatched in error:

(a) items marked as "final sale", "clearance", or "non-returnable"; (b) items purchased during certain promotional events (where stated at the time of sale); (c) intimate apparel, pierced jewellery, or other items excluded for hygiene reasons; (d) gift cards; (e) customised or made-to-order items.

4. How to Initiate a Return

4.1 To start a return, contact us at info@audacieuxmoi.com with your order number, the item(s) you wish to return, and the reason for the return.

4.2 We will review your request and, if approved, provide return instructions and the return address. Please do not send items back before receiving confirmation, as unauthorised returns may not be accepted.

4.3 Returns should be sent to: B-136, Sector-65, Noida-201301, Uttar Pradesh, India

5. Return Shipping Costs

5.1 Unless the return is due to a defective, damaged, or incorrect item, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.

5.2 We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit during return. Risk in the returned Product remains with you until it is received by us.

6. Refunds

6.1 Once we receive and inspect your returned Product, we will notify you of the approval or rejection of your refund.

6.2 If approved, your refund will be processed to your original payment method within 7-10 days from the date of approval. The time for the refund to reflect in your account depends on your bank or payment provider.

6.3 Refunds will be issued in the original currency INR and may exclude any non-refundable shipping or handling charges.

7. Exchanges

7.1 If you wish to exchange an item for a different size or colour, please contact us at sales@audacieuxmoi.com. Exchanges are subject to stock availability.

7.2 Where the desired item is unavailable, we will offer a refund or store credit in accordance with this Policy.

8. Damaged, Defective, or Incorrect Items

8.1 If you receive an item that is damaged, defective, or not what you ordered, please contact us within [RETURN WINDOW] days of delivery, with photographs and a description of the issue.

8.2 In such cases, we will arrange a replacement, exchange, or full refund (including reasonable return shipping costs) at no additional charge to you, once the issue is verified.

9. Order Cancellations

9.1 You may request to cancel an Order before it has been dispatched by contacting us as soon as possible sales@audacieuxmoi.com. If the Order has already been processed or dispatched, cancellation may not be possible, and the standard return process will apply.

9.2 We reserve the right to cancel an Order at our discretion (for example, due to stock unavailability, pricing errors, or suspected fraud). Where we cancel an Order for which payment has been taken, you will receive a full refund.

10. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please first check with your bank or payment provider, as processing times vary. If you have done so and still have not received your refund, contact us at sales@audacieuxmoi.com and we will assist.

11. Contact Us

For any questions about returns, refunds, or exchanges, please contact:

Majestik D’zine  Email :  info@audacieuxmoi.com